FAQ & Site Info
1) Our online store collects personal and demographic information to provide a better experience for our users.
2) Your personal data will be kept privately and confidentially. Our company does not share, exchange or sell any data related to our customers, names, personal or mail addresses, or any other personal information that we obtain from our customers. All information collected is for internal use only.
3) We will never send an unsolicited email. If you. Choose to sign up for our weekly newsletter, you will receive a message from us each week. Details to be removed from the list will be visible in each of our messages.
4) If you. Choose not to sign up for our weekly newsletter, you will only be contacted to answer any questions you have asked us and / or to send you messages related to any order you have made such as confirmation of your order, confirmation of shipment, etc. We will not contact you on any other occasion.
5) From time to time, we may send you information about offers, gifts, specials, discounts if you. Sign up for this. In no case you. You will receive more than one (1) weekly mail of this nature per week.
6) Our site uses "cookies". However, we do not store personal information in cookies. We simply store your user ID (simply a number) in cookie format. This user ID is not related to your personal information. We also store your name in cookies format to personalize our store. These cookies are only present if you. Is not a registered user. If you. Is a registered user, only the cookie of your user ID will be presented.
7) From time to time we can place questionnaires to receive your answers regarding additions and changes in our store. As a rule, these questionnaires are voluntary. Also, if you. Opt to fill out the questionnaires you can always do it anonymously if you prefer.
Nutraceutic Labs, Inc. may at times provide you with information about other companies or products, always keeping our customers' data in total confidentiality.
Nutraceutic Labs, Inc. will not disclose any information without the prior consent of the user, except for legal or security reasons for our company, as explained on the security page.
-The Free Shipping is for all purchases
-The shipping time is 5 to 10 business days
-Free shipping is only within United States territory, but does not include: Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands
-The orders received on Fridays, Saturdays, Sundays and holidays will be processed from the next business day.
-For Orders over $ 500 may be required your signature when receiving
-The shipping costs for the returns will be of the client, except for a defect of the product, in that case, there will be no charge for the return, please contact email@example.com (see Return Policy)
-Your order will be shipped using the services of the United States Postal Service (www.usps.com), for tracking purposes, please go to www.usps.com.
-All orders are checked before shipment. If you detect the absence of any product upon receipt of the order, you must contact the Customer Service email during 72 working hours after the delivery of the package reported by USPS.
Nutraceutic Labs can accept returns of products purchased online and in accordance with the terms below:
-Refunds may take over one week to process once we receive all required information and product(s).
-For all product returns, the original packing slip is required for to be considered for reimbursement. Please note that we may not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
-The shipping costs for the returns will be of the client, except for a defect of the product, in that case, there will be no charge for the return, please contact firstname.lastname@example.org
-Product reimbursement requests will only be considered if the respective packaging is unopened and unused, items must be unopened and unused to be considered for a refund.
-To be considered for a refund, Nutraceutic Labs must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
-Nutraceutic Labs is not responsible fot lost or stolen merchandaise.
-Packages must be returned to: 7080 NW 50 St Miami FL 33166